Effective date: August 6, 2026
These Terms govern access to and use of Amamrefie Customer Portal & Loyalty (the “App”), provided by Peter Nuako, operating as Amamrefie (“we,” “us,” or “our”). By installing or using the App, the Shopify merchant accepting these Terms (“Merchant” or “you”) agrees to them and confirms authority to bind the applicable business.
1. The service
The App provides merchant-configured customer-account pages and tools, which may include customer profile and address access, order information, loyalty points and VIP tiers, reward codes, return requests, preferences, announcements, and account analytics. Available features depend on the selected plan, Shopify permissions, protected customer-data approval, merchant configuration, and supported Shopify services.
You must configure and test the App in Shopify before making it available to customers. Shopify controls customer authentication, placement of customer-account extensions, account branding, and access to protected customer data.
2. Merchant responsibilities
You are responsible for:
- Maintaining the security of your Shopify account and authorized users.
- Configuring accurate loyalty, rewards, returns, support, announcement, and account settings.
- Honoring rewards, return policies, customer notices, and other commitments presented through the App.
- Ensuring your use of customer information has an appropriate legal basis and complies with applicable privacy, consumer-protection, marketing, and accessibility laws.
- Reviewing the customer experience after installation and material configuration changes.
- Promptly notifying us at info@amamrefie.com of suspected unauthorized access or security issues involving the App.
3. Customer data
The App processes customer information on the Merchant’s behalf only as needed to provide configured features, secure the service, support merchants, and meet legal obligations. Our Customer Portal & Loyalty Privacy Policy and Data Processing Agreement describe the information processed, purposes, service providers, safeguards, retention, and customer-rights procedures.
You remain responsible for your independent handling of customer information and for responding to customers where applicable. You must not use the App to process information unlawfully or for purposes incompatible with notices or choices provided to customers.
4. Loyalty, rewards, and returns
The Merchant determines loyalty earning rates, tier thresholds, benefits, reward values, minimum purchases, return windows, permitted resolutions, instructions, and approval decisions. The Merchant is responsible for honoring these settings and resolving customer disputes.
Points and eligibility can depend on Shopify order, payment, refund, and customer data. Processing delays, refunds, order changes, missing permissions, or Shopify service limitations can affect balances and availability. Reward codes remain subject to Shopify discount rules and the Merchant’s store policies.
The App does not guarantee that a return request will be approved or that a specific refund, exchange, or store-credit outcome will be available. The Merchant makes and fulfills those decisions.
5. Plans and billing
Paid plans, prices, billing periods, trials, and included features are displayed through Shopify. App charges are authorized and processed using Shopify’s billing system. Merchants can review and change available plans through Shopify. Cancellation stops future renewals but does not ordinarily create a refund for a partially used billing period unless required by law or expressly approved.
We may change available plans or features prospectively. Material pricing changes are presented through Shopify for approval where required.
6. Acceptable use
You must not:
- Attempt to access another merchant’s or customer’s data without authorization.
- Circumvent Shopify permissions, billing, security controls, or protected-data restrictions.
- Use the App for unlawful discrimination, deceptive practices, spam, or unrelated advertising.
- Upload malicious code or interfere with the App, Shopify, or supporting infrastructure.
- Misrepresent rewards, benefits, return rights, or customer obligations.
We may restrict or suspend access when reasonably necessary to protect merchants, customers, Shopify, the App, or applicable legal obligations.
7. Availability and third-party services
The App relies on Shopify and Google Cloud. Availability can be affected by maintenance, outages, API changes, permission decisions, merchant configuration, and third-party service limitations. We will use reasonable efforts to maintain the service but do not guarantee uninterrupted or error-free operation.
8. Intellectual property
We retain rights in the App, its software, designs, documentation, and branding. You retain rights in content and settings you provide. You grant us a limited license to host, process, transmit, and display that material only as needed to provide, secure, support, and improve the App.
9. Confidentiality and security
Each party will protect non-public information received from the other using reasonable care. We maintain safeguards described in our privacy and security documentation. No system is completely secure, and you must protect Shopify credentials, customer information, exports, and authorized-user access under your control.
10. Disclaimers and limitation of liability
To the extent permitted by law, the App is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted operation.
To the extent permitted by law, Amamrefie will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost goodwill, or loss of data arising from the App. Our aggregate liability arising from the App will not exceed the greater of the fees paid by the affected Merchant for the App during the six months before the event giving rise to the claim or USD 100. These limitations do not apply where prohibited by law.
11. Termination
You may stop using the App by uninstalling it and canceling any applicable plan through Shopify. We may terminate or suspend access for material breach, security risk, unlawful use, nonpayment, or platform requirements. Following termination, data is deleted or retained according to the Privacy Policy, Data Processing Agreement, applicable law, and verified Shopify privacy requests.
12. Changes
We may update these Terms when the App, law, or Shopify requirements change. Material changes will be communicated through reasonable channels, and an updated effective date will be published. Continued use after changes take effect constitutes acceptance where permitted by law.
13. Contact
Questions about these Terms may be sent to info@amamrefie.com.
Amamrefie
Peter Nuako, sole proprietor